AL DIB INFORMATION TECHNOLOGY L.L.C Company is a company established under the laws of the United Arab Emirates; and manages the website and the AL DIB INFORMATION TECHNOLOGY L.L.C application for smartphones and aims to empower you and enable users to browse the company’s products and goods and request their purchases and AL DIB INFORMATION TECHNOLOGY L.L.C reserves the right to delete, add or amend any content in the application and the website for any reason without Refer users, and the company will make every effort to provide the information as accurate as possible.
All terms and conditions of banking transactions, refunds, or disputes apply under the laws of the United Arab Emirates.
– Terms and Conditions
This page contains the policy and terms of use of the AL DIB INFORMATION TECHNOLOGY L.L.C application, and users will be notified in the event of an update or any amendment
The website and application policies and terms and conditions may be changed or updated from time to time to meet the requirements and standards. Therefore, customers are encouraged to frequently visit these sections in order to be updated regarding changes to the website. Modifications will be effective on the day they are posted.
1- Privacy policy :
1-1 In order to buy any product, the site or application will require your registration and entering your information or registering as a guest without creating an account. This requires entering your information such as contact number, name, address, and credit card. Once you complete the purchase, this means your agreement to the terms and conditions of the website and the smartphone application.
1-2 If the purchase is made from your account or as a guest, you are responsible for the accuracy of the information provided and the purchase process.
1-3 You are responsible for maintaining the confidentiality of your account and password and preserving the information recorded with us when using your personal computer, electronic device or smartphone.
1-4 Users’ data will be used only for the purposes of providing our services, delivering our goods, and informing them of our marketing offers.
1-5 The customer may not use the application if he is a minor (less than 18 years old)
1-6 All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties
2- Payment and purchase:
2-1 AL DIB INFORMATION TECHNOLOGY L.L.C provides more than one payment method, payment in cash on delivery, bank transfer, or electronic payment and Installment.
2-2 AL DIB INFORMATION TECHNOLOGY L.L.C application and our website do not keep any bank data related to the customer at all. The saved data relates only to the name, contact number, address and e-mail.
2-3 If an amount above the amount requested for the purchase was transferred by mistake by the user, AL DIB INFORMATION TECHNOLOGY L.L.C will refund the excess amount within a period not exceeding 14 days after investigating the purchase process.
3- Products and merchandise:
3-1 AL DIB INFORMATION TECHNOLOGY L.L.C seeks to provide the products on the website and the application to be as close to reality as possible in terms of colors, images and description.
3-2 The prices of products, such as events, offers, and discounts, may vary from time to time, so the user should visit the website and application to view the latest goods and prices.
4-Shipping:
4-1 In order for AL DIB INFORMATION TECHNOLOGY L.L.C to be able to deliver your order, you are responsible for providing all your required data correctly and accurately to complete the purchase process.
4-2 AL DIB INFORMATION TECHNOLOGY L.L.C is not responsible for delays in shipping products if they are caused by providing inaccurate information when purchasing or not responding to the customer.
4-3 AL DIB INFORMATION TECHNOLOGY L.L.C company , provide a same day shipping , next day shipping and normal shipping (2-4 days) , The customer is responsible for choosing the delivery method
5- Returns & Refunds:
Refund Process:
Refunds will be made to the original mode of payment used for the transaction.
The processing time for refunds ranges from 10 to 45 days, depending on the issuing bank of the credit card.
Eligible Reasons for Refund:
The wrong service was delivered by AL DIB INFORMATION TECHNOLOGY L.L.C.
The delivered service was defective or did not meet the agreed-upon specifications.
Non-Refundable Services:
Once services have been fully delivered and accepted by the client, they are considered non-refundable.
If there is no refund policy applicable to a specific service, this will be communicated clearly to the client before the purchase decision is made to prevent misunderstandings and disputes.
Cancellation Policy:
Clients can request the cancellation of a service before it has been fully delivered. In such cases, a partial refund may be issued based on the work completed up to the cancellation date.
Return and Replacement Policy:
As a technology company providing digital services, there are no physical products to return or replace. Any issues related to service delivery should be reported to our support team for resolution.
Customer Responsibilities:
It is the responsibility of the client to review the terms and conditions of each service before making a purchase decision. By proceeding with a purchase, the client agrees to the terms outlined in this policy.
6- important information:
6-1 If you disagree with the terms and conditions, you should not use the AL DIB INFORMATION TECHNOLOGY L.L.C website or the Aldib application for placing orders or any purchase.
6-2 The terms and conditions may be updated periodically, so we advise you to review the terms and conditions page periodically.
6-3 AL DIB INFORMATION TECHNOLOGY L.L.C has made every effort to provide accurate product information with correct images and colors. Still, there may be slight differences due to the different computer and phone screens from each other.
The main online office location for AL DIB INFORMATION TECHNOLOGY L.L.C: UAE – Dubai
For communication and inquiries: +971 58 560 34 01
7- Dispute Management:
7-1 In Case the customer has any problem that we cannot solve, and the customer believes that he did not take his right, he can communicate with the protection of consumer rights in the United Arab Emirates.
7-2 AL DIB INFORMATION TECHNOLOGY L.L.C does not store customers’ bank card information. Still, to help you buy products and provide customer service, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, we use state-of-the-art data encryption to protect your information.
Important Note:
Before making any purchase on the AL DIB INFORMATION TECHNOLOGY L.L.C application or the website, the customer acknowledges his acceptance of all the terms and conditions mentioned.
